The communication cycle, verbal & nonverbal cues, big psych theories, defense mechanisms, and how to be assertive without being aggressive.
A quick-reference list of everything this chapter covers.
Filter by category or search, then tap a card to flip open the definition — some include a real-life example.
Six components, every time a message moves from one person to another.
How people prefer to take in information, and everything communicated without a single word.
Two frameworks you'll see referenced constantly in patient care.
Erik Erikson's theory describes psychosocial development in stages defined by age, each centered on a struggle or crisis that must be resolved in order to keep developing throughout the life cycle.
Everyone uses these sometimes — tap a card to flip it and see a real-world example.
Coping skills help people handle day-to-day stress — but not all coping is created equal.
The goal as an MA: assertive, every time.
The chapter summary, broken into digestible sticky notes instead of one giant paragraph.
All the answer choices are laid out below — just tap the one you think is right.